Frequently Asked Questions

How often are my backups made?

Complete backups are made every 24 hours automatically.

How secure is my data?

Quite secure.

But that can be a complicated question. Security is only as good as it's weakest link.

To start with, all data is transmitted over a secure channel (SSL) encryption. When it arrives, it gets put on an encrypted-at-rest disk. The first part is very standard but the second part is not so standard.

Within the app, there is no direct way to delete backups. This limits the ability for a malicious actor logged in as you to cause damage.

Of course, our servers can still see your data. It's required for them to do so to be able to restore data and show that data via our web UI.

No backup system that can restore or show your data via web UI is capable of what's called "end to end encryption". That would require our servers to be blind to your data and therefore would not be able to process it for those purposes.

In plain talk, the app secures data in the best possible way while still providing the functionality required.

Is the app GDPR compliant?

Yes it is.

As we do not store (or even have access to) customer or order data by default, we do not have any customer data that GDPR pertains to. Not having the data to begin with is the strongest form of compliance.

In the cases that we do store customer and order data, we integrate with shopify in a way that allows us to automatically comply. If, for instance, you erase customer personal data for compliance, Shopify sends our app a notification. We then erase it in the backup as well.

How long has this app been around?

Exactly days.

The app was first released for Shopify in June of 2017.

Since then, the app has helped thousands of shops backup and restore valuable data.

To date, we've processed well over 1 billion records.

Why are you so much cheaper than the other guys?

Because we're a very small company. It's mostly just me and some support.

Other companies may employ a lot of people for sales, marketing, and invest in growth in other platforms.

We're simply a tech-first company. We know tech but don't hire for these other areas. We can therefore pass the savings on to you.